Shipping policy

At Para-Mount Safety Supplies, we are committed to providing a reliable, transparent, and efficient delivery experience. Whether you choose nationwide delivery or free collection from our Johannesburg location, our shipping process is designed to support both individual and business customers with clarity and confidence.

Order Processing & Shipping Timeline

Order Cut-Off Time:
5:00 PM (SAST)

Processing & Handling Time:
0–2 business days (Monday – Friday)

Estimated Transit Time:
3–5 business days (Monday – Friday)

Once your order is placed and payment is confirmed, our team will begin processing your order. You will receive:

An order confirmation email with your purchase details
A dispatch notification with a tracking number and real-time tracking link

Delivery Options

Domestic Delivery Rates (South Africa)

Order Type	Weight	Fee
Small Items	0–9.99 kg	R 79.00
Medium Items	10–19.99 kg	R 120.00
Large Items	20–39.99 kg	R 199.00
Extra Large Items	40–59.99 kg	R 299.00
Multiple Large Items	60–79.99 kg	R 399.00
Bulky Items	80–99.99 kg	R 499.00
Bulk Orders	100–199.99 kg	R 599.00
Oversized Items	200 kg+	R 699.00

Delivery typically occurs within 3–5 working days after dispatch, depending on location and courier service.

Free Collection – Johannesburg (Click & Collect)

Customers may select Click & Collect at checkout to collect their orders free of charge from our Johannesburg location:

Para-Mount Safety Supplies

17 Denver Mini Units, 256 Main Reef Road, Johannesburg

Collection Hours:
Monday – Friday, 8:30 AM – 5:00 PM (SAST)

Please wait for confirmation that your order is ready before arriving for collection.

Important Shipping Information

Deliveries are made Monday to Friday, excluding public holidays.
We deliver within South Africa only.
A physical address is required; PO Boxes are not accepted.
While we aim to meet all delivery timelines, unforeseen delays caused by external factors (such as courier disruptions, weather conditions, or strikes) may occur. Any such delays will be communicated promptly.

Lost or Missing Packages

If your tracking status shows “Delivered” but you have not received your order, please follow these steps:

Confirm that the delivery address provided at checkout is correct.
Check with neighbours, security personnel, or colleagues who may have received the package on your behalf.
Contact the courier directly using the tracking number provided.

If the courier confirms that the package has been lost, please contact us with your order details at paramountprotectivesupplies@gmail.com. Subject to stock availability, we will arrange a replacement or issue a full refund.